Authenticity Policy
Our Commitment to Authentic Designer Goods
Our Commitment
Swap My is committed to maintaining a marketplace free from counterfeit, replica, and unauthorized designer goods. We take authenticity seriously and have implemented strict policies to protect our community.
The following are strictly prohibited on Swap My:
- Counterfeit designer goods
- Replica or "inspired by" items marketed as authentic
- Items with fake logos, branding, or trademarks
- Unauthorized reproductions of designer pieces
- Items advertised using terms like "AAA," "1:1," "mirror copy," or "dupe"
Seller Responsibilities
When listing designer items, sellers must:
- Confirm the item is 100% authentic
- Provide clear, unaltered photos of the item
- Include authentication details when applicable (serial numbers, logos, hardware)
- Not misrepresent or falsely brand non-designer items
- Comply with all brand-specific photo requirements
Authentication Requirements by Brand Tier
Tier 1: Standard Brands
Standard product photos required. Sellers must confirm authenticity via checkbox.
Tier 2: Premium Brands
Requires logo close-up photo + authenticity confirmation.
Tier 3: Luxury Designer Brands
Requires comprehensive authentication photos:
- Front and back of item
- Logo close-up
- Interior label
- Serial number (if applicable)
- Hardware engraving (bags, accessories)
We encourage our community to report suspected counterfeit items. All reports are reviewed by our team. Users can report listings directly from the product page.
Enforcement & Consequences
Violations of our authenticity policy result in the following actions:
- 1st Strike: Warning issued, listing removed
- 2nd Strike: 7-day account suspension
- 3rd Strike: Permanent account removal
Questions about our authenticity policy?
Contact us at hello@swapmy.ca