At Swap My Collective Inc. ("we", "our", or "us"), your privacy matters. This Privacy Policy explains how we collect, use, and protect your information, including your personal information, when you use our platform. It is our policy to protect and respect the privacy of personal information in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (Canada) ("PIPEDA"). This Privacy Policy explains our privacy and security practices with respect to all information, including personal information, in our possession and control, and may be supplemented by specific policies, procedures and practices.
By using the Swap My Collective which is a web-based members-only peer-to-peer marketplace (the "Platform") that allows users ("you" or "your") to buy and sell women's and children's fashion using cash and/or platform credits, you agree to the practices outlined below.
When you use the Platform, we may collect the following types of information: Personal Information: • Name • Email address • Shipping and billing address • Phone number (if provided) Account & Transaction Information: • Purchase history • Listings and activity on the Platform • Payment and payout details Payments are processed securely through Stripe, and we do not store full credit card information. Content You Upload: • Photos of items • Profile details • Messages or communications Technical Information: • Device type • IP address • Browser type • Usage data (how you interact with the platform)
The Platform collects and uses your information that is reasonably necessary to: • Create and manage your account • Process transactions and payouts • Enable buying and selling between members • Provide customer support • Improve the platform experience • Communicate updates, offers, and important information • Ensure safety, security, and fraud prevention In addition, we may collect and use your information, including personal information, for other purposes where we have a legal duty or right to do so or where we have a good faith belief that it is necessary to protect our property or rights.
The Platform offers AI tools that enhance listing images. By using these features, you agree that: • Images you upload may be processed using AI technology • These images are used to improve presentation within the platform • These images can be shared on our social media platforms for advertising purposes
We only share your personal information under these circumstances: With our affiliates or trusted third parties to operate the Platform, including: • Payment processors (e.g., Stripe) • Authentication • Shipping and logistics providers • Transactional emails • Technical tools and analytics services (including marketing partners) • Technology and hosting services (including cloud hosting) These partners only receive the information reasonably necessary to perform their services. If we sell, transfer or otherwise share some or all of our assets, including the information identified in this privacy policy, in connection with a merger, acquisition, reorganization, or sale of assets in the event of a bankruptcy. We may also share non-personally identifiable, non-aggregate information with companies that help us improve our products and services, including advertising (such as research companies and analytics providers). As with your personal information, we require that such companies observe the limitations in this privacy policy. In addition, we may share your information, including your personal information, for other purposes where we have a legal duty or right to do so or where we have a good faith belief that it is necessary to protect our property or rights. Our trusted third parties may store and/or process your information, including your personal information, in Canada and/or the United States of America. When information is stored or processed outside of Canada, it may be subject to the laws of and be accessible by legal authorities in such other jurisdictions. We have taken appropriate technical, organizational and legal steps to secure this information. We may also disclose aggregate information about how our users use the Platform in a manner that does not identify you individually.
We take reasonable steps to protect your information, including: • Secure systems and platforms • Trusted third-party providers • Limited access to personal data However, no system is completely secure, and use of the platform is at your own risk.
In accordance with PIPEDA, you have the right to: • Request access to your personal information • Request corrections to your information • Withdraw consent for certain uses of your data To make a request, please contact us at the email below.
We may use cookies and similar technologies to: • Improve your browsing experience • Understand how users interact with the platform • Enhance functionality This includes a first-party analytics cookie (smc_vid) and usage records — the pages you visit, what you search for, and which device type you use — that help us see how the site is used and improve it. We do not store your IP address, message contents, or anything you type into forms. If your browser sends a Global Privacy Control signal we do not set the analytics cookie. You can adjust your browser settings to disable cookies if you prefer.
By using the Platform, you agree that we may send you: • Account-related updates • Transaction confirmations • Important platform notifications You may opt out of marketing emails at any time.
We retain your information only as long as necessary to: • Provide services • Comply with legal obligations • Resolve disputes
We may update this Privacy Policy from time to time. Continued use of the Platform means you accept any updates to this Privacy Policy.
If you have any questions about this Privacy Policy or your information, including your personal information, please contact: Swap My Collective Inc. hello@swapmy.ca
"Swap My Collective is built on trust, transparency, and a more intentional way to shop — your privacy is part of that."
